1. Tenant Safety

Financial Safety

• Never send money before signing a verified tenancy agreement.
• Confirm advertiser verification by Renters Hub admins.
• Transfer money only via official agreement channels.

Viewing Safety

• Carry a friend or family member during visits.
• Schedule viewings during daytime hours.
• Avoid deals in streets or unfamiliar locations.

Online Safety

• Use only the official Renters Hub platform.
• Avoid social media listing transactions.
• Contact admin before making payments if unsure.

Refund Guarantee

• Full refund if scammed following verified procedures.
• Keep all receipts and communication.

2. Landlord Safety

• Accept payments after agreement signing.
• Avoid undocumented cash payments.
• Record all transactions.
• Verify tenant identity via ID and references.
• Do not leave keys with unverified persons.

3. Property Safety

• Conduct inspections with tenant present.
• Document damages and repairs.
• Ensure caretaker verification.
• Avoid sharing access codes externally.

4. Caretaker / Agent Safety

• Verify tenants and landlords.
• Conduct viewings in daylight.
• Keep transaction records.
• Avoid carrying large cash amounts.
• Use admin mediation for disputes.

5. General Guidelines

• Always communicate through official channels.
• Report suspicious activity immediately.
• Never rush a deal at the expense of safety.

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